Privacy Policy

Deemah Stone Pty Ltd (ABN 36 105 746 610) andits Related Bodies Corporate (Deemah Stone)

In this Privacy Policy, the expressions“Deemah Stone”, “we”, “us” and “our” are a reference to Deemah Stone Pty Ltd(ABN 36 105 746 610) and its Related Bodies Corporate (as defined by theprovisions of the Corporations Act 2001 (Cth)). This Privacy Policy applies topersonal information collected by us. We are bound by the Australian PrivacyPrinciples and the Privacy Act 1988 (Cth), which govern the way private sectororganisations collect, use, keep secure and disclose personal information. Thepurpose of this Privacy Policy is to generally inform people of:

- how and when we collect personalinformation;

- how we use and disclose personalinformation;

- how we keep personal informationsecure, accurate and up-to-date;

- how an individual can access andcorrect their personal information; and

- how we will facilitate or resolvea privacy complaint.

If you have any concerns or complaints aboutthe manner in which your personal information has been collected, used ordisclosed by us, we have put in place an effective mechanism and procedure foryou to contact us so that we can attempt to resolve the issue or complaint.Please see Section 11 for further details.

If you have any concerns or questions, pleasecontact us and our privacy officer at info@deemahstone.com.au or write to us at78 Yerrick Rd, Lakemba NSW 2195 and our privacy officer will then attempt toresolve the issue.

We recommend that you keep this informationfor future reference.

1. What is personal information?

The Privacy Act 1988 (Cth) defines “personalinformation” to mean any information or an opinion about an identifiedindividual, or an individual who is reasonably identifiable:

whether the information or opinion is true ornot; and

whether the information or opinion is recordedin a material form or not.

2. The kinds of personalinformation collected, used and disclosed by Deemah Stone

We will only use or disclose your personalinformation for the primary purposes for which it was collected or as consentedto by you. At or around the time we collect personal information from you, wewill endeavour to provide you with a notice which details how we will use anddisclose that specific information. We set out some common collection, use anddisclosure instances in the table below.

3. How Deemah Stone collects andholds personal information

3.1 Collection generally

As much as possible or unless providedotherwise in this Privacy Policy or a notification, we will collect yourpersonal information directly from you.

When you engage in certain activities, such asfilling out a survey or sending us feedback, we may ask you to provide certaininformation. It is completely optional for you to engage in these activities.

Depending upon the reason for requiring theinformation, some of the information we ask you to provide may be identified asmandatory or voluntary. If you do not provide the mandatory information or anyother information we require in order for us to provide our products orservices to you, we may be unable to provide our products or services to you inan effective manner, or at all.

3.2 Other collection types

We may also collect personal information aboutyou from other sources, such as competitions and also from third parties. Someexamples of these alternative collection events are:

(a) when we collect personal information aboutyou from third parties; or

(b) when we collect personal information aboutyou from publically available sources including but not limited to, courtjudgments, directorship and bankruptcy searches, Australia Post, White Pagesdirectory, and social media platforms (such as Facebook, Twitter, Google,Instagram etc).

3.3 Notification of collection

If we collect details about you from someoneelse, we will, whenever reasonably possible, make you aware that we have donethis and why, unless special circumstances apply, including as described inthis clause 3.3(a) to 3.3(c) below. Generally speaking, we will not tell youwhen we collect personal information about you in the following circumstances:

(a) where information is collected from anypersonal referee you have listed on any application form (including anyemployment application) with Deemah Stone;

(b) where information is collected frompublically available sources including but not limited to court judgments,directorship and bankruptcy searches, social media platforms (such as Facebook,Twitter, Google, Instagram etc); or

3.4 Unsolicited personalinformation

In the event we collect personal informationfrom you, or a third party, in circumstances where we have not requested orsolicited that information (known as unsolicited information), and it isdetermined by Deemah Stone (in its absolute discretion) that the personalinformation is not required, we will destroy the information or ensure that theinformation is de-identified.

In the event that the unsolicited personalinformation collected is in relation to potential future employment with DeemahStone, such as your CV, resume or candidacy related information, and it isdetermined by Deemah Stone (in its absolute discretion) that it may consideryou for potential future employment, Deemah Stone may keep the personalinformation on its human resource records.

3.5 How we hold your personalinformation

Once we collect your personal information, wewill either hold it securely and store it on infrastructure owned or controlledby us or with a third party service provider who have taken reasonable steps toensure they comply with the Privacy Act 1988 (Cth). We provide some moregeneral information on our security measures in Section 9 (Data security andquality).

3.6 Cookies and IP addresses

If you use our website, we may utilise“cookies” which enable us to monitor traffic patterns, trends and to serve youmore efficiently if you revisit our website. In most cases, a cookie does notidentify you personally but may identify your internet service provider orcomputer.

We may gather your IP address as part of ourbusiness activities and to assist with any operational difficulties or supportissues with our services. This information does not identify you personally.

However, in some cases, cookies may enable usto aggregate certain information with other personal information we collect andhold about you. Deemah Stone extends the same privacy protection to yourpersonal information, whether gathered via cookies or from other sources, asdetailed in this Privacy Policy.

You can set your browser to notify you whenyou receive a cookie and this will provide you with an opportunity to eitheraccept or reject it in each instance. However, if you disable cookies, you maynot be able to access certain areas of our websites or take advantage of theimproved web site experience that cookies offer.

4. Uses and discloses of personalinformation

4.1 Use and disclose details

We provide a detailed list at Section 2 ofsome common uses and disclosures we make regarding the personal information wecollect.

4.2 Other uses and disclosures

We may also use or disclose your personalinformation and in doing so we are not required to seek your additionalconsent:

(a) when it is disclosed or used for a purposerelated to the primary purposes of collection detailed above and you wouldreasonably expect your personal information to be used or disclosed for such apurpose;

(b) if we reasonably believe that the use ordisclosure is necessary to lessen or prevent a serious or imminent threat to anindividual’s life, health or safety or to lessen or prevent a threat to publichealth or safety;

(d) if it is required or authorised by law.

4.3 Use and disclosure procedures

In the event we propose to use or disclosesuch personal information other than for reasons set out in the above table atSection 2 or as otherwise outlined in this Privacy Policy, we will first notifyyou or seek your consent prior to such disclosure or use.

Your personal information is disclosed tothese organisations or parties only in relation to the products or services weprovide to you or for a purpose permitted by this Privacy Policy.

We take such steps as are reasonable to ensurethat these organisations or parties are aware of the provisions of this PrivacyPolicy in relation to your personal information.

4.4 Communications opt-out

If you have received communications from usand you no longer wish to receive those sorts of communications, you shouldcontact us via the details set out at the top of this document and we willensure the relevant communication ceases. Any other use or disclosure we makeof your personal information will only be as required or authorised by law oras permitted by this Privacy Policy or otherwise with your consent.

5. Sensitive information

5.1 Sensitive informationgenerally

Sensitive information is a subset of personalinformation. It means information or opinion about an individual’s racial orethnic origin, political opinions, membership of a political organisation,religious beliefs or affiliations, philosophical beliefs, membership of aprofessional or trade association, membership of a trade union, sexualorientation or practices, criminal record, health information about anindividual, genetic information, biometric information that is to be used forthe purpose of automated biometric verification or biometric identification orbiometric templates.

5.2 Collection and use ofsensitive information

In general, we attempt to limit the collectionof sensitive information we may collect from you, but depending on the uses youmake of our products this may not always be possible and we may collectsensitive information from you in order to carry out the services provided toyou. However, we do not collect sensitive information from you without yourconsent.

The type of sensitive information we maycollect about you is dependent on the services provided to you by Deemah Stonewill be limited to the purpose(s) for which it is collected. We set out sometypes of sensitive information we may collect about you in the “Humanresources” section of the table at Section 2 above.

We do not use sensitive information to sendyou Direct Marketing Communications (as set out in Section 6 below) withoutyour express consent.

5.3 Consent

We may collect other types of sensitiveinformation where you have consented and agree to the collection of suchinformation. Generally speaking, we will obtain this type of consent from youat (or around) the point in time in which we collect the information.

6. Direct Marketing

6.1 Express informed consent

You give your express and informed consent tous using your personal information set out in:

(a) the “Enquiries and providing services”section of the table at Section 2 of this document above; and

(b) the “Marketing Services” section of thetable at Section 2 of this document above;

to provide you with information and to tellyou about our products, services or events or any other direct marketingactivity (including third party products, services, and events) which weconsider may be of interest to you, whether by post, email, SMS, messagingapplications and telephone (Direct Marketing Communications).

6.2 Inferred consent andreasonable expectations of direct marketing

Without limitation to paragraph 6.1, if youhave provided inferred or implied consent (e.g. not opting out where an opt-outopportunity has been provided to you) or if it is within your reasonableexpectation that we send you Direct Marketing Communications given thetransaction or communication you have had with us, then we may also use yourpersonal information for the purpose of sending you Direct MarketingCommunications which we consider may be of interest to you.

6.3 Opt-out

If at any time you do not wish to receive anyfurther Direct Marketing Communications from us or others under this Section 6,you may ask us not to send you any further information about products andservices and not to disclose your information to other organisations for thatpurpose. You may do this at any time by using the “unsubscribe” facilityincluded in the Direct Marketing Communication or by contacting us via thedetails set out at the top of this document.

7. Anonymity and pseudo-anonymity

Due to the personal nature of the servicesthat we provide, it is only practicable or reasonable for Deemah Stone totransact and correspond with you on a named basis and your personal informationmay be required in order to provide you with our products and services or toresolve any issue you may have.

8. Cross Border Disclosure

8.1 Cross border disclosures

Any personal information collected and held byDeemah Stone is not disclosed to, or held at, a destination outside ofAustralia. However, we use third party service providers to assist us withproviding our goods and services to you. Those providers may disclose, hold orprocess your personal information at, a destination outside Australia,including but not limited to United States, Netherlands and the United Kingdom.

As we use service providers and platformswhich can be accessed from various countries via an Internet connection, it isnot always practicable to know where your information may be held. If yourinformation is stored in this way, disclosures may occur in countries otherthan those listed above.

In addition we may utilise overseas ITservices (including software, platforms and infrastructure), such as datastorage facilities or other IT infrastructure. In such cases, we may own orcontrol such overseas infrastructure or we may have entered into contractualarrangements with third party service providers to assist Deemah Stone withproviding our products and services to you.

8.2 Provision of informed consent

By submitting your personal information toDeemah Stone, you expressly agree and consent to the disclosure, transfer,storing or processing of your personal information outside of Australia. Inproviding this consent, you understand and acknowledge that countries outsideAustralia do not always have the same privacy protection obligations asAustralia in relation to personal information. However, we will take steps toensure that your information is used by third parties securely and inaccordance with the terms of this Privacy Policy.

The Privacy Act 1988 requires us to take suchsteps as are reasonable in the circumstances to ensure that any recipients ofyour personal information outside of Australia do not breach the privacyprinciples contained within the Privacy Act 1988. By providing your consent,under the Privacy Act 1988, we are not required to take such steps as may bereasonable in the circumstances. However, despite this, we acknowledge theimportance of protecting personal information and have taken reasonable stepsto ensure that your information is used by third parties securely and inaccordance with the terms of this Privacy Policy.

8.3 If you do not consent

If you do not agree to the disclosure of yourpersonal information outside Australia by Deemah Stone, you should (after beinginformed of the cross border disclosure) tell Deemah Stone that you do notconsent. To do this, either elect not to submit the personal information toDeemah Stone after being reasonably informed in a collection notification orplease contact us via the details set out at the top of this document.

9. Data security and quality

9.1 Deemah Stone’s securitygenerally

We have taken steps to help secure and protectyour personal information from unauthorised access, use, disclosure,alteration, or destruction. You will appreciate, however, that we cannotguarantee the security of all transmissions or personal information, especiallywhere human error is involved or malicious activity by a third party.

Notwithstanding the above, we will takereasonable steps to:

(a) make sure that the personal information wecollect, use or disclose is accurate, complete and up to date;

(b) protect your personal information frommisuse, loss, unauthorised access, modification or disclosure both physicallyand through computer security methods;

(d) destroy or permanently de-identifypersonal information if it is no longer needed for its purpose of collection.

9.2 Accuracy

The accuracy of personal information dependslargely on the information you provide to us, so we recommend that you:

(a) let us know if there are any errors inyour personal information; and

(b) keep us up-to-date with changes to yourpersonal information (such as your name or address).

We provide information about how you canaccess and correct your information in Section 10.

10. Access to and correction ofyour personal information

You are entitled to have access to anypersonal information relating to you which we hold, except in some exceptionalcircumstances provided by law (including the Privacy Act 1988 (Cth)). You arealso entitled to edit and correct such information if the information isinaccurate, out of date, incomplete, irrelevant or misleading.

If you would like access to or correct anyrecords of personal information we have about you, you are able to access andupdate that information (subject to the above) by contacting us via the detailsset out at the top of this document.

11. Resolving Privacy Complaints

11.1 Complaints generally

We have put in place an effective mechanismand procedure to resolve privacy complaints. We will ensure that all complaintsare dealt with in a reasonably appropriate timeframe so that any decision (ifany decision is required to be made) is made expeditiously and in a manner thatdoes not compromise the integrity or quality of any such decision.

11.2 Contacting Deemah Stoneregarding complaints

If you have any concerns or complaints aboutthe manner in which we have collected, used or disclosed and stored yourpersonal information, please contact us:

Telephone: 02 9758 9299

Email: info@deemahdtone.com.au 

Address: 78 Yerrick Rd, Lakemba NSW 2195

Please mark your correspondence to theattention of the Privacy Officer.

11.3 Steps we take to resolve acomplaint

In order to resolve a complaint, we:

(a) will liaise with you to identify anddefine the nature and cause of the complaint;

(b) may request that you provide the detailsof the complaint in writing;

(d) will inform you of the legislative basis(if any) of our decision in resolving such complaint.

11.4 Register of complaints

We will keep a record of the complaint and anyaction taken in a Register of Complaints.

12. Consent, modifications andupdates

12.1 Interaction of this Policywith contracts

This Privacy Policy is a compliance documentprescribed by law rather than a legal contract between two or more persons.However, certain contracts may incorporate all, or part, of this Privacy Policyinto the terms of that contract. In such instances, Deemah Stone mayincorporate the terms of this policy such that:

(a) certain sections or paragraphs in thispolicy are incorporated into that contract, but in such a way that they do notgive rise to contractual obligations onto Deemah Stone, but do createcontractual obligations on the other party to the contract; and

(b) the consents provided in this policybecome contractual terms provided by the other party to the contract.

12.2 Acknowledgement

By using our website, purchasing a product orservice from Deemah Stone, where you have been provided with a copy of ourPrivacy Policy or had a copy of our Privacy Policy reasonably available to you,you are acknowledging and agreeing:

(a) to provide the consents given by you inthis Privacy Policy; and

(b) that you have been informed of all of thematters in this Privacy Policy.

12.3 Modifications and updates

We reserve the right to modify our PrivacyPolicy as our business needs require. We will take reasonable steps to notifyyou of such changes (whether by direct communication or by posting a notice onour website). If you do not agree to our continued use of your personalinformation due to the changes in our Privacy Policy, please cease providing uswith your personal information and contact us via the details set out at thetop of this page.